Frequently asked questions

You use the same email or handle and password, but you sign in here separately. This site keeps its own sign-in cookie, so signing in on help.artistanza.com does not sign you in on artistanza.com, or the other way around.

Use the forgot-password link on the main site. Password reset emails always send you back to artistanza.com.

Open your account page here. You will need your current password, and the new address must be verified before activity email resumes.

Start the deletion here or from your account page. Deletion is scheduled 30 days ahead. Your public page and works are hidden immediately. After 30 days your personal details are removed and you can no longer sign in, but published works and books stay online under a former-writer name.

Yes, any time before the scheduled date. Sign in here and open the cancellation page, or use your account page.

Sign in here and open your account page. You can download a single JSON file with everything, or a readable HTML copy of your author page.

Use the keep button on a work. Kept works appear in your library on the main site and in the app.

A shelf is a list you name yourself. You can add kept works to a shelf, reorder them, and add a short note. Shelves can be private or shareable, depending on the visibility you choose.

Progress syncs when you are signed in and online. If you read offline, the app keeps your place on that device and syncs the latest position when a connection returns.

Open the writer's page and choose Follow. You can change email notifications for writers you follow from your account page.

Sign in on artistanza.com, open the composer, add a title and body, then choose Publish. You can save a draft first and publish when it is ready.

Yes. Open the work in your Studio and edit it. The updated text appears when you save. Keeping earlier versions for comparison is not available yet.

Deleting moves a work to the Recycle Bin. It stays there for 30 days and can be restored. After that it is permanently removed. Deleting your account does not delete published works; they are anonymised instead.

Bio is the longer introduction on your public writer page. You can write several paragraphs, and the studio shows a live character count. Your pen name and short tagline stay separate.

You can choose free, a one-time price, or a membership tier where tiers are set up. You can also give readers a preview. Scheduled release is not available yet.

Yes. Use the B and I buttons, or Ctrl/Cmd+B and Ctrl/Cmd+I. You can also insert symbols from the palette. Formatting is stored with the work and is preserved when readers view it.

Not yet. Writers can set access and prices, but live card payments, memberships, and payouts are not switched on. We will announce it before they become available.

Payments are not live yet. When they are, refunds will follow the published refund policy. Never send card numbers by email.

Payouts are not live yet. Writers can see an earnings report in the Studio, but no money moves until payments are enabled.

Email us with links to the page or profile, and a short description. Do not send passwords or private identity documents unless we ask through a verified address.

The privacy policy, cookie policy, and terms live on this help site.

No. We use your data to run the service, keep your account secure, and send the email you ask for. The privacy policy explains the details.