1. Digital content with immediate access
Everything sold on ArtiStanza is digital writing that you can read immediately after payment. Because access is granted at once, we do not offer refunds once a work has been unlocked or a membership period has started, except in the cases below.
2. When we will refund
- You were charged twice for the same purchase or period.
- You were charged after cancelling a membership, for a period that had not started.
- The payment was unauthorised or made without your knowledge.
- The content could not be delivered and we cannot fix it.
3. Memberships
Memberships renew automatically until you cancel. You can cancel any time from your Billing page; cancellation stops future renewals and you keep access until the end of the period you already paid for. We do not give partial refunds for unused time in a period that has already started.
4. Duplicate and unauthorised charges
Please contact us within 7 days of the charge so we can investigate and, where the case above applies, refund it.
5. Chargebacks
If you believe a charge is wrong, contact us first — we can usually fix it faster than a bank dispute. Filing a chargeback without contacting us may lead to your account being suspended while the dispute is resolved.
6. Your statutory rights
Nothing in this policy removes any refund or cancellation right you have under mandatory consumer-protection law where you live.